FDA Registered
USA: 1-(800)-525-7292    INTERNATIONAL:-(818)-763-7292    FAX: 1-(818)-760-1069    E-mail: rosawest@aol.com
Prepackaged Stock Items - See Option No.1
Ordering Information
For Custom Labeling (Option No.1)
Exclusively for professional salons, spas, licensed estheticians, dermatologists, and plastic surgeons.
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To order by phone: 1-800-525-7292 toll free in USA or 1-818-763-7292 worldwide. Our experienced and knowledgeable customer service staff are available to assist you between 8:00 a.m. and 4:30.p.m. Pacific Standard Time (Los Angeles), Monday through Friday. Please have your order list ready.
To order by Fax: Fax us your order or request at 1-818-760-1069, 24 hours a day. We will call you to confirm receipt of your order and answer any of your questions. Be sure to include, on your fax, your complete contact information, method of payment (COD, Credit Card, or Bank Fund Transfer-prepaid) and specify the size of each item you want.
Foreign customers: should make all shipping arrangements with shipping companies in their own countries which have an affiliates in United States (specifically in Los Angeles region).
All International orders must meet a $500.00 minimum.
Is this your first order? Introductory offers. We've made it easy for you to sample our products at a discount price. We offer, as an introductory first-purchase only, a full set of our retail size products (about 90 items) for $500.00 plus freight. (you save over 25%). This method allows you to familiarize yourself with our quality, variety, and packaging.
Minimum order requirements: All domestic orders must meet a $150.00 minimum. All International orders must meet a $500.00 minimum. Retail size products can only be ordered in multiples of 3 ( such as 3 or 6 or 9 or 12, etc.).
Prices and Quantity Discounts: By buying directly from the manufacturer you are significantly cutting your costs. Although all prices are subject to change without notification, we are confident that you will find our prices very reasonable and competitive. Retail sizes purchased in quantity of 12 each receive one additional for free. All products are available in 1 gal, 5 gal, and 55 gal. containers and drums. See our special bulk prices
Accepted forms of payment: All first orders must be prepaid by credit card, certified check or money order. Personal or company checks will be held for clearance. Subsequent orders may be shipped C.O.D. Payment by MasterCard, Visa or American Express is accepted.
Returned checks: There is a $ 25.00 fee for any returned checks.
Delivery: Orders are generally shipped within 48 hours (two working days) from receipt. UPS ground service will be used unless otherwise requested. Our sales staff will be happy to review the express service options with you: next day delivery, second day delivery, three days special.
Freight: Freight is F.O.B. Factory, Los Angeles, California. The Carrier is UPS.
Returns: Returns must be made within one week from purchase date and will not be accepted without our authorization. Products must be in original condition, unused and unlabeled. Returns due to customer error will result in a 25% restocking fee to be applied.
Damaged items: Be sure to save the original carton box. Call our office immediately to report the damage. It is necessary for you to call the carrier immediately UPS tel. 1-800-742-5877 or inquire: www.ups.com, have your package tracking # handy), for a damage inspection and claim for reimbursement.
Shipment Refusals: In the case that an order is returned, due to it being refused or if no one is there to accept it or pay the C.O.D. Amount, you will be responsible for the shipping charges and a 25% restocking fee. If re-shipped, double freight charges will be imposed. No further orders will be shipped until your account is clear. Please make arrangements to accept your shipments.
Labeling requirements: Private Label customers must comply with all federal, state and local cosmetics labeling and packaging regulations. We provide assistance in this area, also see Legal FDA requirements for Cosmetic Labeling at 21CFR701- Cosmetic labeling.
Thank you for interest in RAYA® products and services.
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USA: 1-(800)-525-7292    INTERNATIONAL:-(818)-763-7292    FAX: 1-(818)-760-1069    E-mail: rosawest@aol.com
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